Terms of Service

By creating an account, making a booking, or otherwise using the Travel with Hawkins website or services (the "Service"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the Service. We may update these terms from time to time, and continued use of the Service after changes are posted means you accept the updated terms.

You can book a trip as a guest or by creating a customer account. Creating an account lets you save your details, view your booking history, and manage upcoming trips from your dashboard. Accounts can be created with an email address and password, or by signing in with Google.

When registering, you must provide accurate and current information, including your full name, phone number, and, where applicable, your student details (student ID, university, faculty, programme, and year of study). You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Accounts may be used by university students and members of the public travelling on our routes.

You may book a published route or request a customized trip by choosing your own departure district and destination university. A booking is submitted as a request and is not guaranteed until it has been reviewed and confirmed through our admin-backed booking system. We will do our best to confirm bookings promptly, but availability, seat capacity, and operator scheduling may affect confirmation.

You are responsible for making sure the details you submit — including travel date, number of seats, and contact information — are correct. Incorrect details may delay or prevent confirmation of your trip.

Certain bookings require a booking fee or fare payment to secure your seat. Payments are processed securely through our payment partner, PayChangu, and are verified by our admin team before a booking is treated as fully confirmed. We do not store your card, mobile money, or bank details on our servers — payment processing is handled directly by PayChangu.

Prices shown on the Service are indicative and may be updated based on route, operator, and demand. Any applicable booking fee is separate from the full trip fare unless stated otherwise at the time of booking.

If you need to cancel or reschedule a trip, contact us as soon as possible using your booking ID, ideally through WhatsApp or email. Changes are handled on a case-by-case basis depending on how close the request is to the travel date, seat availability, and the policies of the partner bus operator for that route. Refunds, where applicable, are processed at our discretion and may take time to reflect depending on the original payment method. Failure to show up for a confirmed trip without prior notice may affect eligibility for a refund.

Travel with Hawkins works with independent, partner bus operators to provide transport across Malawi. While we vet and coordinate with these operators, the actual transport service is delivered by the third-party bus company. We are not the operator of the vehicles used for your trip, and factors such as departure times, vehicle condition, and on-the-road conduct are managed by the partner operator, though we work closely with them to maintain a safe and reliable standard of service.

Customers may use a valid referral or ambassador code when booking. Referral codes are subject to validation and may be changed, limited, or discontinued at any time. Misuse of referral codes, including fraudulent or repeated abuse of the program, may result in the booking or code being invalidated.

You agree to use the Service honestly and not to submit false booking information, attempt to interfere with the operation of the website, or misuse the booking, payment, or referral systems. We reserve the right to suspend or restrict access to the Service for accounts found to be in violation of these terms.

Travel with Hawkins acts as a booking and coordination platform connecting students and travellers with trusted bus operators. To the fullest extent permitted by law, we are not liable for delays, cancellations, loss, injury, or damages arising from the acts or omissions of third-party bus operators, events outside our reasonable control (such as road conditions, weather, or mechanical issues), or misuse of the Service by a user. Where liability cannot be excluded by law, our liability is limited to the amount of the booking fee paid for the affected trip.

For booking support, payment queries, cancellations, or general questions, you can reach us through the WhatsApp button on this site, by email at contact@travelwithhawkins.com, or by phone. We aim to respond as quickly as possible during business hours.

We may revise these Terms & Conditions from time to time to reflect changes in our services, payment processes, or legal requirements. The "Last updated" date at the top of this page shows when the terms were last revised. We encourage you to review this page periodically.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Malawi. Any disputes arising from your use of the Service will be subject to the exclusive jurisdiction of the courts of Malawi.